Terms of Service
Last updated: January 1, 2026
Acceptance of Terms
By accessing or using the JenQ Global Solutions website, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you should not access or use the site. These terms apply to all visitors, users, and others who access or use our services. We reserve the right to update these terms at any time without prior notice.
Services Description
JenQ Global Solutions provides business process outsourcing, business intelligence, technology services, data analytics, and related consulting services to enterprise clients. The specific scope, deliverables, and terms of each engagement are defined in separate service agreements between JenQ and its clients. These Terms of Service govern the use of our website and general business operations.
Intellectual Property Rights
All content, materials, trademarks, trade names, logos, and intellectual property displayed on our website are owned by JenQ Global Solutions or its licensors. You may not reproduce, distribute, modify, create derivative works from, or exploit any content without our prior written consent. Client-specific intellectual property developed during engagements is governed by the applicable service agreement.
Use of Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. You are prohibited from transmitting harmful code, attempting to gain unauthorized access to our systems, engaging in data mining, or interfering with the proper functioning of the website. We reserve the right to terminate access for violations of these terms.
Confidentiality
JenQ maintains strict confidentiality regarding all client information, business processes, and data shared during the course of our engagements. Our confidentiality obligations are further detailed in Non-Disclosure Agreements and service contracts. We implement appropriate safeguards to protect confidential information from unauthorized disclosure or use.
Data Protection and Privacy
Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms of Service. We process personal data in accordance with applicable data protection laws, including GDPR, PDPA, and other relevant regulations. Clients retain ownership of their data, and we act as a data processor unless otherwise specified in our agreements.
Limitation of Liability
To the maximum extent permitted by law, JenQ Global Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services. Our total liability for any claims shall not exceed the amount paid by you for the specific service giving rise to the claim. This limitation does not apply to liability for fraud or personal injury.
Warranty Disclaimer
Our website and services are provided on an as-is and as-available basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or meet your specific requirements. We disclaim all implied warranties including merchantability, fitness for a particular purpose, and non-infringement to the extent permitted by law.
Service Level Agreements
Service level commitments, performance metrics, and remedies for service deficiencies are defined in individual service agreements with our clients. Standard SLAs cover uptime, response times, resolution times, accuracy rates, and throughput volumes. SLA credits and remedies are as specified in the applicable service agreement and are the exclusive remedy for service-level breaches.
Termination
Either party may terminate an engagement in accordance with the terms specified in the applicable service agreement. Upon termination, JenQ will facilitate an orderly transition of services and return all client data and materials in accordance with the agreement terms. We retain the right to terminate website access for violations of these Terms of Service.
Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved through good-faith negotiations, and if unresolved, through the courts of Singapore. This does not affect your statutory rights as a consumer in your country of residence.
Changes to Terms
We reserve the right to modify or replace these Terms of Service at any time. Material changes will be communicated by posting the updated terms on our website with a revised effective date. Your continued use of our website or services after any such changes constitutes your acceptance of the new terms. We encourage you to review these terms periodically.
Contact Information
For questions about these Terms of Service, please contact our legal department at legal@jenqglobal.com or write to us at 71 Robinson Road, #14-01, Singapore 068895. We will respond to your inquiry as promptly as possible.
Contact Our Legal Team
For questions regarding these terms, please contact our legal department.
Email: legal@jenqglobal.com
Address: 71 Robinson Road, #14-01, Singapore 068895